Shipping & Delivery Policy

At Trendylane, we carefully prepare every order to make sure your jewellery, accessories and other items are packed securely and ready to arrive safely.

Please note that during sales, promotional periods and festive seasons, order volumes may be higher than usual. This may result in slightly longer processing times as we take the time to carefully check and pack each order. We appreciate your patience and understanding.

Processing Time

All orders are processed within 2–4 business days, Monday to Friday, before being dispatched.

Processing includes checking your items, quality control and carefully packing your order.

Please note that delivery timeframes begin once your order has been dispatched, not from the date your order is placed.

During peak periods, public holidays and major sales events, processing may take slightly longer than usual.

Australia

We currently offer delivery within Australia.

*Delivery timeframes are estimates and may vary depending on your location and courier network.

Remote and regional areas may require additional delivery time.

Dispatching Your Order

Once your order has been dispatched, you will receive an email containing your tracking information.

If you cannot find your shipping confirmation email, please check your junk or spam folder.

Once your order has been collected by the delivery provider, it is in the hands of the courier. Delivery timeframes are estimates and may be affected by circumstances outside Trendylane's control, including courier delays, weather, public holidays and peak delivery periods.

Tracking Your Order

Your tracking number will be provided by email once your order has been dispatched.

You can use the tracking link provided in your shipping confirmation email to follow your parcel's progress.

If your tracking information has not updated for several business days, please contact us at:

care.trendylane@gmail.com

Incorrect or Incomplete Address

Please ensure that your delivery address is correct and complete before placing your order.

If an order is returned to Trendylane because of:

• An incorrect or incomplete address
• Failure to collect the parcel
• Refusal of delivery

additional postage may be required to resend the parcel.

If you require your order to be resent, please contact us at care.trendylane@gmail.com.

Missing or Stolen Parcels

Please ensure that you provide a safe and secure delivery address when placing your order.

If your parcel has been marked as delivered by the courier but cannot be located, please first check around your property and with household members, neighbours or your building's reception/mailroom.

If you are still unable to locate your parcel, please contact the relevant courier using your tracking number and contact Trendylane at care.trendylane@gmail.com so we can assist where possible.

Damaged Parcels

We carefully inspect and securely package orders before dispatch.

If your parcel arrives damaged, please contact us as soon as possible at care.trendylane@gmail.com and provide:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged product

Please retain the original packaging until the matter has been resolved, as it may be required for a delivery investigation.

Delivery Delays

While we work with our delivery providers to ensure orders arrive within the estimated timeframe, delays can occasionally occur after dispatch.

Trendylane is not responsible for delays caused by circumstances outside our reasonable control, including:

• Courier network delays
• Severe weather
• Public holidays
• Peak shopping periods
• Incorrect address information
• Other unforeseen delivery disruptions

If your parcel appears significantly delayed, please contact us at care.trendylane@gmail.com and we will assist where possible.

Need More Information?

If you have any questions about your order or delivery, please contact us:

Trendylane
📧 care.trendylane@gmail.com
🌐 trendylane.com.au

We are happy to help with any questions regarding your order and delivery.